Select your preferred product and any available size, finish, material, or configuration options. Add the item to your cart and complete checkout through our secure website.

Once your order has been successfully placed, you will receive an order confirmation by email.

No. You may complete your purchase as a guest.

Creating an account can make it easier to review your order history and manage your information for future purchases.

You may request an order change or cancellation by contacting support@crestonliving.com.

Orders canceled within 48 hours of placement are eligible for free cancellation and a full refund, provided they have not yet shipped.

For cancellation requests made more than 48 hours after order placement but before shipment, a 5% restocking fee applies.

Once an order has shipped, it cannot be canceled. Returns may be requested after delivery in accordance with our Return & Refund Policy.

Order changes are subject to processing status and availability.

Samples or swatches may be available for select fabrics, finishes, and materials.

Please contact support@crestonliving.com with the product name or link to confirm availability.

We make every reasonable effort to represent product colors, materials, and finishes accurately. However, appearance may vary because of lighting, photography, screen settings, natural materials, and handcrafted finishing processes.

Wood, stone, marble, leather, metal, and other materials may naturally vary in color, grain, texture, veining, tone, and pattern.

Before placing your order, please review the product dimensions and measure all access points, including doorways, hallways, staircases, elevators, and the intended placement area.

Please note that product dimensions do not include packaging, which may increase the space required for delivery.

Customers are responsible for verifying all measurements and access conditions before purchasing. If delivery cannot be completed due to incorrect measurements or restricted access, additional delivery or return charges may apply.

For more guidance, please review our Will It Fit Your Home? guide or contact support@crestonliving.com.

Most available products and options are displayed on our website. Certain materials, finishes, samples, or customization options may require assistance from our Customer Support team.

Please contact us if you are looking for a specific product or option that is not shown online.

No. Natural variations in wood grain, knots, stone or marble veining, leather markings, texture, tone, metal patina, and handcrafted finishes are inherent characteristics of the materials and are not considered manufacturing defects.

Creston Living is a furniture and lighting brand offering thoughtfully selected pieces for distinctive and comfortable interiors.

For questions about products, orders, shipping, delivery, returns, or warranty service, contact:

Email: support@crestonliving.com
Phone: +1 (888) 988-6530
Support Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24 Business Hours

Our contracted U.S. fulfillment warehouse is located at:

4651 E Francis St
Ontario, CA 91761
United States

The facility is used for inventory storage, inspection, packaging reinforcement, and shipment coordination. It is not our corporate headquarters, a retail store, or a customer pickup location.

Do not send returns to this address without prior written authorization and an approved Return Merchandise Authorization.

Available payment methods may include:

• Visa
  
• Mastercard
  
• American Express
  
• Diners Club
  
• PayPal
  
• Shop Pay
  
• Apple Pay
  
• Google Pay
  
• Shop Pay Installments, where available
  

Available options will be displayed during checkout.

Unless otherwise stated, all prices displayed on crestonliving.com are listed and charged in U.S. Dollars.

Payment is collected when your order is placed. Orders are processed after successful payment authorization.

Yes. Payment transactions are securely processed through compliant payment providers. Creston Living does not directly store your complete payment card information.

If your payment cannot be authorized, your order may not be completed.

Please verify your billing and payment information, contact your bank or payment provider if necessary, or try another payment method available at checkout.

Yes. After successful payment authorization, an order confirmation will be sent to the email address provided during checkout.

Please review your confirmation carefully and contact support@crestonliving.com if you notice any incorrect information.

Applicable sales tax is calculated at checkout according to the shipping destination and local tax requirements.

Customers will not be required to pay unexpected customs duties directly to a carrier unless those charges were clearly disclosed before purchase.

We currently ship only within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO/DPO addresses, military bases, or P.O. Boxes.

Yes. Complimentary standard shipping is available for eligible orders within the contiguous United States.

Optional White-Glove Delivery is a separate paid service.

Delivery times depend on inventory availability and fulfillment location.

Products In Stock at Our U.S. Fulfillment Warehouse

• Processing time: 2–3 business days
• Transit time: 5–10 business days
• Estimated total delivery time: 7–13 business days

Products Not Stocked at Our U.S. Fulfillment Warehouse

• Processing time: 15–20 business days
  
• Transit time: 25–35 business days
  
• Estimated total delivery time: 40–55 business days

Delivery times are estimates and may vary due to product size, destination, weather, carrier capacity, customs inspections, peak-season demand, or other logistics conditions.

Creston Living accepts eligible returns within 30 days of delivery.

Returned items must be unused, uninstalled, in resalable condition, and accompanied by their original packaging, protective materials, and all included components.

For customer-initiated returns, including changes of mind, incorrect size selection, acceptable color variations, or natural material characteristics, the customer is responsible for actual return shipping costs plus a 10% fee based on the original order value, covering restocking, storage, and product depreciation costs.

Different fees apply to customer-responsible failed White-Glove Deliveries. Please review our Return & Refund Policy for complete details.

Contact support@crestonliving.com before sending any product back.

Please provide:

• Your order number
• The reason for the return
• Photos of the product
• Photos of the packaging
• Any relevant supporting information

If your return is approved, we will provide a Return Merchandise Authorization and the correct return instructions. Products returned without prior written authorization may be refused.

Non-returnable products include:

• Gift cards
• Customized or personalized products
• Special-order products made to customer specifications
• Products returned outside the 30-day return period
• Products showing signs of installation, use, alteration, abuse, or customer-caused damage

Creston Living covers approved return shipping costs when the return is caused by transit damage, a manufacturing defect, an incorrect item, missing parts resulting from a fulfillment error, or another verified Creston Living error.

For customer-initiated returns, the customer is responsible for actual return shipping costs and an additional 10% fee based on the original order value.

Separate fees apply when White-Glove Delivery fails due to customer-related access restrictions.

We do not currently process direct product exchanges.

If you would like a different product, please complete an approved return for the original item and place a new order for the desired product.

Once the returned product reaches the designated return facility, inspection and approval usually take 1–3 business days.

Approved refunds are issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to post the refund.

If you have not received your refund within 10 business days after approval, please contact support@crestonliving.com.

Yes. White-Glove Delivery is an optional paid service available for eligible furniture and lighting orders and qualifying delivery locations.

White-Glove Delivery may include:

• Room-of-choice delivery
• Professional unpacking
• Standard furniture assembly, where required
• Placement
• Removal of delivery-related packaging

No. White-Glove Delivery does not include hardwired lighting installation, wall mounting, mirror or artwork installation, structural modifications, hoisting, crane service, or other specialty installation work.

Hardwired lighting must be installed separately by a licensed electrician.

Standard White Glove is suitable for properties with normal delivery-truck access, suitable elevator access, or delivery routes requiring no more than two flights of stairs.

White Glove Plus applies when special conditions are involved, including:

• Three to five flights of stairs without a usable elevator
• COI or building-approval requirements
• Reserved freight elevators or loading docks
• Restricted delivery hours
• Limited delivery-truck access
• A carry distance of more than 150 feet

The shipment will follow the applicable order processing and transportation timeframe.

Once the order reaches the local delivery network, the delivery provider will contact you to arrange an appointment. Scheduling depends on the destination, carrier availability, and required building arrangements.

Pricing is based on the total billable item count. The billable item count for each product is determined by its weight.

Billable Item Count

• Products under 390 lbs count as 1 billable item.
• Products weighing 390 lbs or more count as 2 billable items.

Standard White Glove

• First billable item: $300
• Each additional billable item: +$200

White Glove Plus

• First billable item: $500
• Each additional billable item: +$200

The billable item counts for all products in the same order are combined to calculate the final White-Glove Delivery fee.

Before delivery:

• Measure the complete delivery path
• Clear entrances, hallways, stairways, elevators, and the intended room
• Confirm that the product will fit
• Arrange any required COI or building approval
• Reserve freight elevators or loading docks
• Confirm permitted delivery hours
• Ensure an authorized adult is present

The delivery team cannot move or dispose of existing furniture or personal belongings.

If the delivery team has arrived and begun providing the service but cannot complete White-Glove Delivery due to customer-responsible measurement errors, insufficient clearance, or access restrictions, the White-Glove Delivery service fee is non-refundable.

If the customer requests an eligible return under these circumstances, the customer is responsible for actual return shipping costs plus a 10% return fee based on the original order value, covering restocking, storage, and product depreciation.

These charges do not apply when the delivery failure is caused by Creston Living or its authorized delivery provider.

For complete details, please review our White-Glove Delivery Service and Return & Refund Policy.

Inspect the packaging and product promptly upon delivery.

For freight deliveries, inspect the shipment before signing the carrier's Proof of Delivery whenever reasonably possible. If severe transit damage is visible, you may refuse the shipment and note the damage on the delivery record.

We encourage you to contact support@crestonliving.com within 48 hours of delivery and provide:

• Your order number
• Photos of the shipping label
• Photos of the outer packaging
• Clear photos or videos showing the issue
• A description of the problem

Please keep all packaging and protective materials while the issue is being reviewed.

Once the issue has been verified, Creston Living will arrange an appropriate resolution, which may include repair assistance, replacement parts, product replacement, return authorization, or a refund, depending on the circumstances.

The recommended 48-hour reporting period does not limit any rights or remedies available under applicable law.

We encourage you to contact us at support@crestonliving.com within 48 hours of delivery if any components are missing or you receive an incorrect item.

Please provide your order number, photos of the received product and packaging, and a description of the missing components or incorrect item.

Once verified, Creston Living will arrange an appropriate resolution, which may include sending missing parts or replacing the incorrect item at no additional cost.

The recommended 48-hour reporting period does not limit your rights under applicable law.

No. The recommended 48-hour reporting period is intended to encourage prompt reporting of shipping damage, incorrect items, defects identified upon delivery, or missing components.

It is separate from our 30-day return window for eligible items.

Reporting an issue after 48 hours does not automatically disqualify a claim. All requests will be reviewed in accordance with our applicable policies and consumer protection laws.

Yes. The Creston Living Limited Warranty covers qualifying defects in materials and workmanship under normal residential use.

Coverage periods vary by product category and component.

• Frames and spring-support systems: 3 years
• Cushion cores and tailoring: 1 year
• Motion mechanisms: 1 year
• Fabric and leather manufacturing defects: 1 year

Coverage is subject to the terms, limitations, and exclusions of the Creston Living Limited Warranty.

• Wood furniture: 3 years
• Mechanical components: 2 years
• Metal, marble, stone, glass, and mirror furniture: 3 years

Coverage is subject to the terms, limitations, and exclusions of the Creston Living Limited Warranty.

Lighting fixtures, supplied hardware, electrical components, and integrated LED systems are covered for one year against eligible manufacturing defects.

Light bulbs and other replaceable consumable components are not covered under the Limited Warranty.

The Limited Warranty does not cover:

• Normal wear and tear
• Accidental damage
• Misuse, abuse, or neglect
• Improper assembly or installation
• Lighting installed by anyone other than a licensed electrician
• Improper care, cleaning, maintenance, or storage
• Damage caused by moisture, heat, sunlight, or humidity
• Pet damage
• Unauthorized repairs or modifications
• Commercial or outdoor use
• Natural material variations

No. Unless otherwise expressly stated, the Limited Warranty applies only to eligible products used under normal residential, non-commercial conditions.

Contact support@crestonliving.com and provide:

• Your order number
• Proof of purchase
• A detailed description of the issue
• Clear photos or videos showing the affected area
• Any other reasonably requested supporting information

Do not arrange repairs or return the product before receiving written authorization from Creston Living.

Yes. Creston Living works with eligible interior designers, architects, builders, contractors, developers, and other trade professionals.

Visit our Trade Program page for program details and application information.

Yes. Our team can assist with qualifying residential, hospitality, commercial, and multi-item projects.

Available support may include product selection, specifications, available materials and finishes, customization guidance, ordering, and delivery coordination.

Customer Support Email:support@crestonliving.com

Phone: +1 (888) 988-6530

Support Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Response Time: Within 24 Business Hours