Shipping & Delivery
How long will it take to receive my furniture?
We offer free standard shipping within the contiguous United States.
In-Stock Products (U.S. Warehouse)
Processing Time: 2–3 Business Days
Transit Time: 5–10 Business Days
Estimated Delivery Time: 7–13 Business Days
Products Not Stocked in U.S. Warehouse
Processing Time: 10–15 Business Days
Transit Time: 15–20 Business Days
Estimated Delivery Time: 25–35 Business Days
Delivery estimates are provided in business days.
Where do you ship from?
Orders are shipped from either our U.S. warehouse or our overseas manufacturing facility, depending on product availability and inventory status.
In-stock items are typically dispatched from our U.S. warehouse for faster delivery. Products not currently stocked in the U.S. may be shipped directly from our manufacturing facility and require additional processing and transit time.
Tracking information will be provided once your order has been shipped.
What is Standard Freight Delivery?
For our large and oversized furniture collections, we utilize professional Standard Freight (LTL) delivery to ensure your items arrive safely. This is a curbside or front-door delivery service. The carrier will contact you in advance to schedule a convenient delivery window. Please note that this standard service does not include inside placement, unpacking, or professional assembly.
Do you offer White Glove Delivery?
Yes, White Glove Delivery is available for large furniture items as an optional premium service.
This service includes inside placement in your room of choice, professional assembly, and removal of packaging materials.
White Glove Delivery Rates
First Item: $300
Each Additional Item: +$200
White Glove fees are calculated per delivery order.
The final service fee will be displayed before order confirmation whenever White Glove Delivery is selected.
Does White Glove include lighting installation?
No. While we deliver lighting fixtures to your room, installation must be performed by a locally licensed electrician for safety and compliance.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return. To be eligible, items must be unused, uninstalled, in their original packaging, and in resalable condition.
- Customer Remorse (Change of Mind): If you wish to return an item due to personal preferences (e.g., wrong size, style, or changed mind), the customer is responsible for the return shipping fees.
- Restocking Fees: We charge a $0 restocking fee. There are no hidden handling or re-packaging charges for any authorized returns.
How long does it take to get a refund?
Once we receive and inspect your returned item at our domestic fulfillment center, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that banking institutions' processing times may vary.
What if my item arrives damaged?
Please inspect your order immediately upon reception. If any furniture piece or lighting fixture arrives defective, damaged, or if you receive the incorrect item, please contact us at support@crestonliving.com within 48 hours with clear photos of the issue. For damaged or defective items, Creston Living will bear all return shipping costs and provide a pre-paid shipping label to arrange a complimentary replacement or a full refund.
Order & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Diners Club), Shop Pay, Google Pay, and PayPal. All transactions are processed through PCI-compliant gateways for maximum security.
When will I be charged for my order?
Your payment method will be charged in full at the time of purchase to ensure the immediate allocation of stock from our regional warehouses.
Can I cancel or modify my order?
You can cancel for a full refund anytime before the item has shipped. Once an order is in transit, it cannot be canceled but can be returned according to our Return Policy.
Product & Care
Is your wood furniture sustainable?
Yes. We prioritize reclaimed woods, such as recycled ship planks and FSC®-certified oak, and use natural finishes to ensure longevity and environmental responsibility.
How do I care for my Creston furniture?
We recommend a "minimalist" care approach: use a soft microfiber cloth for dusting and apply natural wood wax oil quarterly to nourish the material. Detailed instructions can be found in our Product Care Guide.
Will the furniture fit through my door?
We strongly recommend reviewing our Measurement Guide before purchasing. It is the customer's responsibility to ensure items fit through hallways, elevators, and doorways.