Shipping Policy

Creston Living is a furniture and lighting brand operated by Jinyuntong Building Materials Business Department of Nanchang County.

To serve U.S. customers, we work with third-party logistics providers and contracted fulfillment facilities in the United States. Depending on inventory availability, product size, and destination, some orders may ship from our U.S. fulfillment warehouse, while other orders may be fulfilled from our international inventory.

1. Business Structure & Fulfillment Network

Facility Type	Location	Function
Business Operations Center	Nanchang, Jiangxi, China	Supplier coordination, quality control, customer support, logistics management
U.S. Fulfillment Warehouse	Ontario, California, United States	Inventory storage, product inspection, packaging reinforcement, shipment coordination

U.S. Fulfillment Warehouse:

4651 E Francis St, Ontario, CA 91761, United States

Please note that the U.S. fulfillment warehouse is used for storage, inspection, packaging reinforcement, and shipment coordination. It is not our corporate headquarters and is not open to customers for visits or pickups.

2. Order Processing & Shipment Preparation

All orders are processed on business days only.

Business Days:

Monday–Friday, excluding applicable public holidays.

Order Cut-Off Time:

2:00 PM Eastern Time (ET)

Orders placed after 2:00 PM ET will begin processing on the next business day.

Before shipment, furniture and lighting products may go through:

• Order verification

• Inventory confirmation

• Product inspection

• Packaging reinforcement

• Carrier scheduling

• Shipment preparation

For products stored in our U.S. fulfillment warehouse, we may unpack, inspect, reinforce, and repack the item before handing it to the carrier. This process helps reduce the risk of damage during transit.

Not all products are stocked in the U.S. warehouse. Products not stocked in the U.S. warehouse may require additional preparation and international transportation before final delivery.

3. Shipping Rates & Delivery Estimates

We offer complimentary Standard Delivery within the 48 contiguous United States.

Estimated delivery times depend on product availability and fulfillment location.

Product Availability	Processing Time	Transit Time	Estimated Total Delivery Time	Shipping Cost
In-Stock Products in U.S. Warehouse	2–3 Business Days	5–10 Business Days	7–13 Business Days	FREE
Products Not Stocked in U.S. Warehouse	15–20 Business Days	25–35 Business Days	40–55 Business Days	FREE

U.S. Warehouse In-Stock Products

Products available at our U.S. fulfillment warehouse typically arrive within 7–13 business days from order confirmation, including order processing and transportation.

Products Not Stocked in the U.S. Warehouse

Products fulfilled from our international inventory typically have an estimated total delivery timeframe of 40–55 business days from order confirmation.

This estimate includes order processing, product preparation, international transportation, customs clearance where applicable, and final-mile delivery to the customer's address.

Important Delivery Information

All delivery estimates are provided in business days, excluding weekends and applicable public holidays.

Estimated total delivery times refer to the period from order confirmation to delivery at the customer's address, not merely arrival at a port or fulfillment facility.

Delivery dates are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to product size, destination, weather conditions, carrier capacity, customs inspections, peak-season demand, or other logistics circumstances outside our reasonable control.

If an item has a different estimated delivery timeframe, the applicable estimate will be communicated before purchase.

Oversized furniture and lighting products may be shipped by LTL freight carriers or other suitable delivery providers. Smaller items may be shipped by parcel carriers such as FedEx, UPS, or similar services.

4. Service Area

We currently ship only within the 48 contiguous United States.

Destination	Availability
Contiguous United States	Available
Alaska	Not Available
Hawaii	Not Available
Puerto Rico	Not Available
Guam	Not Available
U.S. Virgin Islands	Not Available
APO/FPO/DPO Addresses	Not Available
Military Bases	Not Available
P.O. Boxes	Not Available

Due to the size and weight of many furniture and lighting products, we cannot deliver to P.O. Boxes.

5. Delivery Method

Most furniture and oversized lighting products are shipped via freight carriers or large-parcel transportation providers.

Complimentary Standard Delivery generally includes delivery to one of the following locations, depending on carrier policies and site accessibility:

• Front Door

• Building Entrance

• Driveway

• Curbside

The exact delivery location is determined by carrier policies, vehicle access, and site conditions.

Standard Delivery Does Not Include:

• Room-of-Choice Delivery

• Indoor Placement

• Assembly

• Installation

• Stair Carry

• Elevator Handling

• Packaging Removal

Standard Delivery does not include carrying items inside the residence or moving existing furniture.

Lighting fixtures require installation by a licensed electrician. Electrical installation services are not included.

6. Optional White-Glove Delivery

For eligible furniture items, White-Glove Delivery may be available as an optional paid service.

Where available and applicable to the purchased item, White-Glove Delivery may include:

• Scheduled delivery by a professional two-person team

• Delivery inside the residence

• Placement in the room of choice, subject to safe access conditions

• Professional unpacking

• Standard furniture assembly, where required and applicable

• Furniture placement

• Removal of packaging materials

White-Glove Delivery Does Not Include:

• Wall mounting

• Hardwired lighting installation

• Mirror or artwork installation

• Electrical, plumbing, or structural work

• Moving, rearranging, or removing existing furniture

• Specialized installation services unless expressly confirmed

Service availability and pricing depend on product category, size, weight, delivery location, and property access requirements.

Customers may select the White-Glove Delivery option at checkout where available. Service arrangements remain subject to confirmation.

White-Glove Delivery must be arranged and confirmed before shipment. Once an order has shipped, this service cannot be added.

Customers are responsible for confirming product dimensions and ensuring that doorways, hallways, staircases, elevators, and other access points can safely accommodate delivery and placement.

For safety reasons, delivery personnel may decline or modify in-home services if access conditions are unsafe or restricted.

If in-home delivery cannot be completed due to customer-responsible measurement errors, insufficient clearance, or restricted access after the delivery team has arrived and begun providing the service, White-Glove Delivery fees are generally non-refundable, except where otherwise required by applicable law. The order may instead be delivered curbside or handled in accordance with this Shipping Policy.

Please contact support@crestonliving.com before placing your order to confirm service availability and pricing.

For additional details, please review our White-Glove Service page.

7. Order Tracking

Once your order has been shipped and tracking information becomes available, a shipping confirmation email containing the available tracking details will be sent.

Please allow up to 48 hours for carrier systems to activate and update tracking information.

For internationally fulfilled orders, tracking information for the final-mile delivery carrier may become available after the shipment arrives in the United States and is transferred to the local delivery provider.

Customers may track their order through the carrier's official tracking page once the tracking number is active.

If tracking information does not update within 48 hours after activation, please contact our customer support team at support@crestonliving.com.

8. Delivery Appointments

For freight shipments, the carrier may contact the customer by phone, email, or text message to schedule a delivery appointment.

Customers are responsible for:

• Providing accurate contact information

• Monitoring delivery notifications

• Being available during the scheduled delivery window

• Ensuring safe and accessible delivery conditions

An adult recipient may be required to be present to accept and sign for the shipment.

If a delivery appointment is missed or the carrier cannot reach the customer, additional storage, redelivery, or carrier-imposed fees may apply where permitted by applicable law.

9. Delivery Delays

We make reasonable efforts to fulfill and deliver orders within the estimated timeframes. However, unexpected delays may occur due to:

• Severe weather conditions

• Transportation disruptions

• Customs inspections or clearance delays

• Carrier capacity limitations

• Peak-season shipping volumes

• Remote delivery routes

• Product inspection or packaging reinforcement

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

If we become aware that your order cannot be shipped within the applicable shipment timeframe, we will notify you of the delay and provide the opportunity to consent to a revised shipment date or cancel for a prompt refund, as required by applicable law.

If we cannot fulfill an order, we will arrange an appropriate refund in accordance with applicable law.

If your order is delayed beyond the estimated delivery window, please contact us at support@crestonliving.com. Our support team will check the shipment status, provide available updates, and assist with carrier coordination.

Nothing in this policy limits any cancellation or refund rights available under applicable consumer protection laws.

10. Shipping Address Changes

Before Shipment:

Please contact us as soon as possible if you need to update your shipping address. We will make every reasonable effort to accommodate the request before shipment.

After Shipment:

Once a shipment has been transferred to the carrier, address modifications may not be possible. Additional carrier fees may apply if rerouting service is available.

11. Order Cancellation

Within 48 Hours of Order Placement

Customers may cancel an order within 48 hours of placement without any cancellation fee and receive a full refund, provided the order has not yet shipped.

After 48 Hours, Before Shipment

Cancellation requests submitted more than 48 hours after order placement but before shipment are subject to a 5% cancellation fee based on the original order value. The remaining eligible balance will be refunded to the original payment method after cancellation approval.

After Shipment

Once an order has shipped or been transferred to the carrier, it generally cannot be canceled through our standard cancellation process. Customers may request a return after delivery in accordance with our Return & Refund Policy.

Cancellation fees do not apply when the cancellation results from an error by Creston Living, when a customer exercises a statutory right to cancel due to a shipment delay, or where otherwise prohibited by applicable law.

These conditions do not limit any additional cancellation or refund rights provided by applicable law.

12. Damaged, Defective, or Missing Items

Please inspect your shipment promptly upon delivery.

If your order arrives damaged, defective, or missing components, we encourage you to contact us within 48 hours of delivery and provide:

• Order Number

• Photos of the Shipping Label

• Photos of the Outer Packaging

• Photos or Videos of the Issue

• Description of the Problem

Reporting an issue promptly helps us investigate the shipment and coordinate an appropriate resolution with the carrier or supplier.

Our team will review the information and provide an appropriate resolution, which may include replacement parts, product replacement, repair assistance, or return authorization.

The recommended 48-hour reporting period does not limit any rights or remedies available under applicable law.

13. Taxes & Duties

Applicable sales taxes are calculated automatically at checkout based on the shipping destination and local regulations.

The final amount shown at checkout includes the product price, applicable sales tax, and available shipping charges.

Customers will not be required to pay unexpected customs duties directly to carriers unless such charges are clearly disclosed before purchase.

14. Contact Information

Information	Details
Brand Name	Creston Living
Legal Entity	Jinyuntong Building Materials Business Department of Nanchang County
Business Address	No. 869 Chenghu North Avenue, Liantang Town, Nanchang, Jiangxi, China, 330200
U.S. Fulfillment Warehouse	4651 E Francis St, Ontario, CA 91761, United States
Customer Support Email	support@crestonliving.com
Customer Support Phone	+1 (888) 988-6530
Support Hours	Monday–Friday, 9:00 AM – 6:00 PM EST
Saturday–Sunday	Closed
Response Time	Within 24 Business Hours

This Shipping Policy is maintained by Jinyuntong Building Materials Business Department of Nanchang County for Creston Living customers in the United States.