Shipping policy
Creston Living is a furniture and lighting brand operated by Jinyuntong Building Materials Business Department of Nanchang County.
To serve U.S. customers, we work with third-party logistics providers and contracted fulfillment facilities in the United States. Depending on inventory availability, product size, and destination, some orders may ship from our U.S. fulfillment warehouse, while other orders may ship from our international inventory.
1. Business Structure & Fulfillment Network
| Facility Type | Location | Function |
|---|---|---|
| Business Operations Center | Nanchang, Jiangxi, China | Supplier coordination, quality control, customer support, logistics management |
| U.S. Fulfillment Warehouse | Ontario, California, United States | Inventory storage, product inspection, packaging reinforcement, shipment coordination |
U.S. Fulfillment Warehouse:
4651 E Francis St, Ontario, CA 91761, United States
Please note that the U.S. fulfillment warehouse is used for storage, inspection, packaging reinforcement, and shipment coordination. It is not our corporate headquarters.
2. Order Processing & Shipment Preparation
All orders are processed on business days only.
Business Days:
Monday–Friday, excluding public holidays.
Order Cut-Off Time:
2:00 PM EST
Orders placed after 2:00 PM EST will begin processing on the next business day.
Before shipment, furniture and lighting products may go through:
• Order verification
• Inventory confirmation
• Product inspection
• Packaging reinforcement
• Carrier scheduling
• Shipment preparation
For products stored in our U.S. fulfillment warehouse, we may unpack, inspect, reinforce, and repack the item before handing it to the carrier. This process helps reduce the risk of damage during transit.
Not all products are stocked in the U.S. warehouse. Products not stocked in the U.S. warehouse will require additional preparation time before shipment.
3. Shipping Rates & Delivery Estimates
We offer free standard shipping within the contiguous United States.
| Product Availability | Processing Time | Transit Time | Estimated Total Delivery Time | Shipping Cost |
| In-Stock Products in U.S. Warehouse | 2–3 Business Days | 5–10 Business Days | 7–13 Business Days | FREE |
| Products Not Stocked in U.S. Warehouse | 10–15 Business Days | 15–20 Business Days | 25–35 Business Days | FREE |
Delivery estimates are provided in business days.
Actual delivery times may vary due to product size, destination, weather conditions, carrier capacity, customs inspection, peak-season demand, or other logistics factors outside our direct control.
Oversized furniture and lighting products may be shipped by LTL freight carriers or other suitable delivery providers. Smaller items may be shipped by parcel carriers such as FedEx, UPS, or similar services.
4. Service Area
We currently ship only within the 48 contiguous United States.
| Destination | Availability |
| Contiguous United States | Available |
| Alaska | Not Available |
| Hawaii | Not Available |
| Puerto Rico | Not Available |
| Guam | Not Available |
| U.S. Virgin Islands | Not Available |
| APO/FPO/DPO Addresses | Not Available |
| Military Bases | Not Available |
| P.O. Boxes | Not Available |
Due to the size and weight of many furniture and lighting products, we cannot deliver to P.O. Boxes.
5. Delivery Method
Most furniture and oversized lighting products are shipped via freight carriers or large-parcel transportation providers.
Standard delivery generally includes delivery to:
• Front Door
• Building Entrance
• Driveway
• Curbside
Delivery location depends on carrier policies and site accessibility.
Standard Shipping Does Not Include:
• Room-of-Choice Delivery
• Indoor Placement
• Assembly
• Installation
• Stair Carry
• Elevator Handling
• Packaging Removal
Lighting fixtures should be installed by a licensed electrician. Installation services are not included.
6. Order Tracking
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent automatically.
Please allow 24–48 hours for carrier systems to activate and update tracking information.
Customers may track their order through the carrier’s official tracking page once the tracking number is active.
If tracking information does not update after 48 hours, please contact our customer support team at support@crestonliving.com.
7. Delivery Appointments
For freight shipments, the carrier may contact the customer by phone, email, or text message to schedule a delivery appointment.
Customers are responsible for:
• Providing accurate contact information
• Monitoring delivery notifications
• Being available during the scheduled delivery window
If a delivery appointment is missed or the carrier cannot reach the customer, additional storage, redelivery, or carrier-imposed fees may apply.
8. Delivery Delays
We make reasonable efforts to ship orders within the stated timeframes. However, delays may occur due to:
• Severe weather conditions
• Transportation disruptions
• Customs inspections
• Carrier capacity limitations
• Peak-season shipping volumes
• Remote delivery routes
• Product inspection or packaging reinforcement
• Incorrect or incomplete shipping information
If your order is delayed beyond the estimated delivery window, please contact us at support@crestonliving.com. Our support team will check the shipment status and assist with carrier coordination.
9. Shipping Address Changes
Before Shipment:
Please contact us as soon as possible if you need to update your shipping address. We will make every reasonable effort to accommodate the request before shipment.
After Shipment:
Once a shipment has been transferred to the carrier, address modifications may not be possible. Additional carrier fees may apply if rerouting service is available.
10. Order Cancellation
Before Shipment:
Customers may request cancellation before the order has shipped. Eligible cancellations will receive a full refund.
After Shipment:
Once an order has been transferred to the carrier, it cannot be canceled. Customers may request a return after delivery in accordance with our Return & Refund Policy.
11. Damaged, Defective, or Missing Items
Please inspect your shipment immediately upon delivery.
If your order arrives damaged, defective, or missing components, please contact us within 48 hours of delivery and provide:
• Order Number
• Photos of the Shipping Label
• Photos of the Outer Packaging
• Photos or Videos of the Issue
• Description of the Problem
Our team will review the information and provide an appropriate resolution, which may include replacement parts, product replacement, repair assistance, or return authorization.
12. Taxes & Duties
Applicable sales taxes are calculated automatically at checkout based on the shipping destination and local regulations.
The final amount shown at checkout includes the product price, applicable sales tax, and available shipping charges.
Customers will not be required to pay unexpected customs duties directly to carriers unless such charges are clearly disclosed before purchase.
13. Contact Information
| Information | Details |
| Brand Name | Creston Living |
| Legal Entity |
Jinyuntong Building Materials Business
Department of Nanchang County
|
| Business Address | No. 869 Chenghu North Avenue, Liantang Town, Nanchang, Jiangxi, China, 330200 |
| U.S. Fulfillment Warehouse | 4651 E Francis St, Ontario, CA 91761, United States |
| Customer Support Email | support@crestonliving.com |
| Customer Support Phone | +1 (888) 988-6530 |
| Support Hours | Monday–Friday, 9:00 AM – 6:00 PM EST |
| Saturday–Sunday | Closed |
| Response Time | Within 24 Business Hours |
This Shipping Policy is maintained by Jinyuntong Building Materials Business Department of Nanchang County for Creston Living customers in the United States.