Privacy policy
This Privacy Policy describes how Creston Living collects, uses, stores, and discloses personal information when you visit crestonliving.com, make a purchase, contact our customer support team, or otherwise use our services.
Creston Living is a furniture and lighting brand operated by Jinyuntong Building Materials Business Department of Nanchang County.
For purposes of this Privacy Policy, “you” and “your” refer to website visitors, customers, and other individuals whose personal information may be collected through our services.
1. Information We Collect
The personal information we collect depends on how you interact with our website and services.
Information You Provide Directly
We may collect the following information directly from you:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment confirmation information
• Account login information, if you create an account
• Customer support messages and related information
Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information through cookies, pixels, tags, log files, and similar technologies, including:
• IP address
• Device type
• Browser type
• Operating system
• Pages viewed
• Referring URLs
• Website interactions
• General location information based on IP address
Information from Third Parties
We may receive information from trusted third-party service providers, including:
• Shopify, our e-commerce platform provider
• Payment processors, such as PayPal, Shop Pay, or other available payment providers
• Shipping carriers and logistics providers
• Fraud prevention and security service providers
• Advertising and analytics partners
2. How We Use Personal Information
We use personal information for the following business purposes:
Order Processing and Fulfillment
To process orders, confirm payments, arrange shipping, coordinate delivery, provide tracking information, and manage returns or refunds.
Customer Support
To respond to questions, resolve order issues, provide product support, and communicate about purchases.
Security and Fraud Prevention
To detect, mitigate, and investigate potential fraudulent transactions, unauthorized access, malicious activity, and other actions that may affect customers, transactions, or website infrastructure.
Marketing and Advertising
To provide product updates, promotional communications, personalized advertising, and website content that may be relevant to your interests.
You may opt out of marketing emails by using the unsubscribe link in our emails or by contacting us directly.
Website Improvement
To analyze website performance, improve product pages, understand customer preferences, and maintain the functionality of our online store.
Legal and Compliance Purposes
To comply with applicable laws, tax obligations, accounting requirements, dispute resolution, chargeback handling, fraud prevention, and other legal responsibilities.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website, remember customer preferences, analyze traffic, and support advertising.
Cookies may be used for:
• Website functionality
• Shopping cart operation
• Checkout performance
• Analytics
• Fraud prevention
• Advertising and retargeting
You may adjust your browser settings to block or delete cookies. However, some website features may not function properly if cookies are disabled.
For more information about Shopify’s cookie usage, please visit Shopify’s official cookie policy.
4. Global Privacy Control and Opt-Out Choices
We recognize Global Privacy Control signals where required by applicable law.
If your browser sends a Global Privacy Control signal, we will treat it as a request to opt out of certain data sharing or targeted advertising for that browser or device, where legally required.
You may also contact us directly at support@crestonliving.com to submit a privacy request.
5. How We Disclose Personal Information
We may disclose personal information to third parties when necessary for legitimate business operations, including:
E-Commerce Platform Providers
Such as Shopify, which supports website operation, checkout, order management, and related e-commerce functions.
Payment Processors
Such as PayPal, Shop Pay, credit card processors, and other payment providers used to securely process transactions.
Shipping and Fulfillment Providers
Including freight carriers, parcel carriers, third-party logistics providers, and fulfillment partners that help process, ship, and deliver orders.
Customer Support and Service Providers
Including email service providers, customer support tools, fraud prevention providers, and IT service providers.
Advertising and Analytics Partners
To measure website performance, understand customer behavior, and provide relevant advertising.
Legal, Regulatory, or Business Compliance
We may disclose information when required to comply with applicable laws, respond to legal requests, protect our rights, prevent fraud, resolve disputes, or enforce our policies.
We do not sell your personal information for direct monetary compensation.
6. International Data Transfers
To support our United States operations, Creston Living utilizes Shopify’s standard globally distributed infrastructure for secure data storage. Your personal information may be accessed and processed by our central administrative team at Jinyuntong Building Materials Business Department of Nanchang County, located in Jiangxi, China, exclusively for order fulfillment, customer support verification, and LTL freight coordination. This ensures that all transactional processing aligns with the necessary protections required under applicable U.S. state consumer privacy regulations.
7. U.S. State Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including:
• Right to access personal information we collect about you
• Right to request deletion of personal information
• Right to correct inaccurate personal information
• Right to receive a copy of your personal information
• Right to opt out of targeted advertising or certain data sharing
• Right to appeal a privacy request decision where applicable
To exercise these rights, please contact us at:
support@crestonliving.com
We may need to verify your identity before processing your request.
8. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act.
These rights may include the right to know what categories of personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of certain sharing for cross-context behavioral advertising.
We do not sell personal information for monetary compensation.
To submit a California privacy request, please contact us at support@crestonliving.com.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Order fulfillment
• Customer support
• Returns and refunds
• Warranty or product-related claims
• Fraud prevention
• Tax and accounting records
• Legal compliance
• Dispute resolution
Retention periods may vary depending on the type of information and applicable legal requirements.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.
11. Children’s Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.
When we make changes, we will update the “Last Updated” date if displayed on this page.
13. Contact Information
| Information | Details |
|---|---|
| Brand Name | Creston Living |
| Operating Entity | Jinyuntong Building Materials Business Department of Nanchang County |
| Business Address | No. 869 Chenghu North Avenue, Liantang Town, Nanchang, Jiangxi, China, 330200 |
| U.S. Fulfillment Warehouse | 4651 E Francis St, Ontario, CA 91761, United States |
| Customer Support Email | support@crestonliving.com |
| Customer Support Phone | +1 (888) 988-6530 |
| Support Hours | Monday–Friday, 9:00 AM – 6:00 PM EST |
| Saturday–Sunday | Closed |
| Response Time | Within 24 Business Hours |
This Privacy Policy is maintained by Jinyuntong Building Materials Business Department of Nanchang County for Creston Living customers and website visitors.