Billing Terms & Conditions
Last Updated: May 30, 2026
These Billing Terms & Conditions apply to all payment transactions processed through the Creston Living website, crestonliving.com.
Creston Living is a furniture and lighting brand operated by Jinyuntong Building Materials Business Department of Nanchang County.
By placing an order on our website, you agree to these Billing Terms. Please read them carefully.
1. Pricing and Currency
All prices displayed on our website are listed in U.S. Dollars (USD), unless otherwise stated.
Pricing Accuracy
We make every reasonable effort to ensure that product prices, discounts, shipping costs, taxes, and checkout totals are accurate.
In the rare event of a typographical, technical, or system pricing error, we will contact you before processing shipment.
If a pricing correction is required, you may choose to:
• Confirm the order at the corrected price
• Cancel the order and receive a full refund to the original payment method
We will not ship an order at a corrected price without customer confirmation.
2. Accepted Payment Methods
We accept the following payment methods, subject to availability at checkout:
| Payment Type | Accepted Methods |
|---|---|
| Credit and Debit Cards | Visa, Mastercard, American Express, Diners Club |
| Digital Wallets | PayPal, Shop Pay, Apple Pay, Google Pay |
| Installment Options | Shop Pay Installments, where available |
All payments are processed through secure third-party payment providers. Creston Living does not store full credit card numbers on our servers.
3. Payment Authorization and Timing
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Your payment method will be charged in full at the time the order is placed to automatically reserve inventory from our regional stock. All transactions are securely routed through PCI-DSS compliant standard Shopify payment gateways. Jinyuntong Building Materials Business Department does not possess the technical or legal capacity to process offline or unverified manual credit charges.
4. Sales Tax
Applicable sales tax is calculated at checkout based on the shipping destination and local tax rules.
The final checkout total will show:
• Product price
• Applicable discounts
• Applicable sales tax
• Shipping charges, if any
• Final amount due
We currently offer free standard shipping for eligible orders within the contiguous United States, unless otherwise stated before purchase.
5. Order Confirmation and Invoice
After successful payment authorization, you will receive an order confirmation email.
The order confirmation serves as your initial purchase record.
A shipment confirmation email with tracking information will be sent once your order has been dispatched.
For billing or invoice questions, please contact us at support@crestonliving.com.
6. Failed Payments and Billing Issues
If your payment is declined, your order may be placed on hold or may not be completed.
Possible reasons for failed payment may include:
• Incorrect billing information
• Insufficient funds
• Bank security review
• Card issuer decline
• Payment gateway rejection
• Suspected fraud or unauthorized use
Please contact your bank or payment provider first if your payment is declined.
If you believe there is an error with your order billing, please contact us at support@crestonliving.com.
7. Refunds
Approved refunds are issued to the original payment method used at checkout.
| Refund Stage | Estimated Time |
|---|---|
| Internal Refund Processing After Approval | 5–7 Business Days |
| Bank or Payment Provider Posting Time | Varies by Financial Institution |
Once a refund is approved, we will initiate the refund to your original payment method within 5–7 business days.
Actual posting time may vary depending on your bank, credit card issuer, PayPal, Shop Pay, or other payment provider.
If you have not received your refund after 10 business days from the date of refund approval, please contact us at support@crestonliving.com.
8. Chargebacks and Billing Disputes
If you do not recognize a charge or believe there is a billing issue, please contact us before opening a chargeback dispute.
Our support team can help review:
• Order details
• Payment status
• Shipment status
• Refund status
• Billing records
Opening a chargeback before contacting us may delay resolution because the payment provider may place the transaction under formal review.
9. Contact Information for Billing Inquiries
| Information | Details |
|---|---|
| Brand Name | Creston Living |
| Operating Entity | Jinyuntong Building Materials Business Department of Nanchang County |
| Business Address | No. 869 Chenghu North Avenue, Liantang Town, Nanchang, Jiangxi, China, 330200 |
| U.S. Fulfillment Warehouse | 4651 E Francis St, Ontario, CA 91761, United States |
| Customer Support Email | support@crestonliving.com |
| Customer Support Phone | +1 (888) 988-6530 |
| Support Hours | Monday–Friday, 9:00 AM – 6:00 PM EST |
| Saturday–Sunday | Closed |
| Response Time | Within 24 Business Hours |
This Billing Terms & Conditions page is maintained by Jinyuntong Building Materials Business Department of Nanchang County for Creston Living customers and website visitors.