Terms of service

Overview

This website is operated by Creston Living. Creston Living is a furniture and lighting brand operated by Jinyuntong Building Materials Business Department of Nanchang County.

Throughout the site, the terms “we”, “us” and “our” refer to Creston Living. Creston Living offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms, conditions and policies referenced herein or available by hyperlink.

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or place of residence.

You may not use our products or services for any illegal or unauthorized purpose. You may not violate any applicable laws in your jurisdiction when using our website or services.

You must not transmit viruses, malware, or destructive code.

A breach or violation of these Terms may result in termination of your access to our services.

Section 2 - General Conditions

We reserve the right to refuse service where required for fraud prevention, security reasons, legal compliance, payment risk, suspected abuse, or violation of these Terms.

You understand that your content, excluding payment information, may be transferred over various networks and adapted to technical requirements of connecting networks or devices. Credit card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our written permission.

Section 3 - Accuracy of Information

We make reasonable efforts to provide accurate product, pricing, shipping, and service information. However, occasional errors, inaccuracies, or omissions may occur.

Information on this site is provided for general purchase reference and may be updated from time to time.

Section 4 - Product Availability, Pricing and Service Changes

Prices for our products are subject to change without notice.

We may update, modify, or discontinue product specifications, services, product pages, or availability when necessary.

However, for orders that have already been placed and paid for, Creston Living will honor the agreed order price and fulfillment terms whenever commercially and logistically possible.

If an order cannot be processed or fulfilled due to unforeseen logistics constraints or regional stock deficits, Creston Living will notify the customer via email within 2 business days. In such cases, we reserve the right to cancel the unavailable order portion and guarantee an immediate, automatic full refund issued back to your original payment method within 3–5 business days without any hidden handling penalties.

Section 5 - Products or Services

Certain products may be available exclusively online through our website. Product availability may vary depending on inventory status, product size, destination, and logistics conditions.

We make every reasonable effort to display product images, colors, materials, and dimensions as accurately as possible. However, actual colors and textures may vary due to screen settings, lighting, natural material variation, and production differences.

All returns and refunds are handled according to our Return & Refund Policy.

We reserve the right to limit sales to any person, geographic region, or jurisdiction where necessary for legal, logistics, payment, or service availability reasons.

We currently sell and ship only within the contiguous United States.

Section 6 - Billing and Account Information

We may refuse, limit, or cancel an order if the order appears to involve fraud risk, inaccurate billing information, unauthorized payment use, resale activity, or violation of our policies.

If we change or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all orders.

Section 7 - Third-Party Tools

We may provide access to third-party tools or services that we do not control.

Your use of third-party tools is subject to the terms and policies of those third-party providers.

Section 8 - Third-Party Links

Certain content, products, or services available through our website may include materials from third parties.

Third-party links may direct you to websites not affiliated with us. We are not responsible for third-party content, policies, or practices.

Section 9 - User Comments and Feedback

If you submit reviews, comments, feedback, photos, suggestions, or other materials, you agree that we may use them for customer support, service improvement, website display, or marketing purposes where permitted by law.

You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive, misleading, or harmful content.

Section 10 - Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details.

We reserve the right to correct errors, update information, or cancel affected orders when information is inaccurate, subject to applicable consumer protection laws.

Section 12 - Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To submit false or misleading information

• To transmit viruses or malicious code

• To collect or track personal information of others without authorization

• To spam, phish, crawl, scrape, or interfere with website security

• To abuse, harass, defame, threaten, or discriminate against others

We reserve the right to terminate access to the Service for prohibited use.

Section 13 - Disclaimer of Warranties and Limitation of Liability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

Products and services are provided as described on the website and subject to applicable product descriptions, shipping policies, return policies, and consumer protection laws.

To the maximum extent permitted by law, Creston Living, Jinyuntong Building Materials Business Department of Nanchang County, and their service providers shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from use of the Service or products purchased through the Service.

In jurisdictions where limitations of liability are restricted, our liability will be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify and hold harmless Creston Living, Jinyuntong Building Materials Business Department of Nanchang County, and their service providers, suppliers, contractors, employees, and representatives from claims arising from your breach of these Terms or violation of applicable law.

Section 15 - Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed.

The remaining provisions shall remain valid and enforceable.

Section 16 - Termination

These Terms remain effective unless terminated by either you or us.

You may stop using our website at any time.

We may terminate or restrict access if we reasonably believe you have violated these Terms, provided false information, engaged in fraudulent activity, or misused the Service.

Section 17 - Entire Agreement

These Terms of Service, together with our posted policies, constitute the entire agreement between you and us regarding use of the Service.

Any failure by us to enforce any right or provision shall not constitute a waiver of that right or provision.

Section 18 - Changes to Terms of Service

You can review the most current version of these Terms at any time on this page.

We may update or replace parts of these Terms by posting updates on our website. Continued use of the website after changes are posted constitutes acceptance of those changes.

Section 19 - Contact Information

Questions about these Terms of Service should be sent to:

support@crestonliving.com

Information	Details
Brand Name	Creston Living
Legal Entity	Jinyuntong Building Materials Business Department of Nanchang County
Business Address	No. 869 Chenghu North Avenue, Liantang Town, Nanchang, Jiangxi, China, 330200
U.S. Fulfillment Warehouse	4651 E Francis St, Ontario, CA 91761, United States
Customer Support Email	support@crestonliving.com
Customer Support Phone	+1 (888) 988-6530
Support Hours	Monday–Friday, 9:00 AM – 6:00 PM EST
Saturday–Sunday	Closed
Response Time	Within 24 Business Hours

Section 20 - Governing Law

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the People’s Republic of China.

However, this governing law selection does not deprive consumers of any mandatory rights or protections available under the consumer protection laws of their country, state, or place of residence, including applicable U.S. state consumer protection regulations.

Before formal escalation, customers are encouraged to contact our customer support team so we can attempt to resolve the matter in good faith.

This Terms of Service page is maintained by Jinyuntong Building Materials Business Department of Nanchang County for Creston Living customers and website visitors.