Shipping Protection

Protect Your Order While It’s on the Way

Shipping Protection is designed for the unexpected events that can happen between shipment and delivery.

Depending on the circumstances and applicable terms, coverage may include:

Lost in Transit

Coverage if your protected order is lost during shipping.

Damaged in Transit

Coverage for eligible damage that occurs while your order is being transported.

Other Covered Shipping Incidents

Certain unforeseen transportation events may also qualify for coverage under the applicable plan terms.

Shipping Protection FAQs

1. What Is Xcotton Shipping Protection?

Xcotton Shipping Protection is optional coverage available for eligible Creston Living orders. It provides added protection against certain loss or damage that may occur while your order is in transit.

Coverage and claims are provided and administered by Xcotton.

2. What Does Shipping Protection Cover?

Depending on the circumstances and applicable terms, Shipping Protection may cover eligible orders that are lost or damaged during transit, as well as certain other covered transportation incidents.

3. How Do I Purchase Shipping Protection?

Shipping Protection can be selected when placing your order. The applicable protection fee is based on your order value and will be added to your order total.

Shipping Protection is order-based and applies only to eligible products included in the protected order.

4. How Much Does Shipping Protection Cost?

The cost is automatically determined based on your order value. The applicable amount will be displayed when Shipping Protection is selected for your order.

5. When Does Shipping Protection Apply?

Shipping Protection covers eligible incidents that occur while your protected order is in transit.

After purchasing Shipping Protection, you will receive coverage information and claim instructions associated with your protection service.

6. How Do I File a Shipping Protection Claim?

If your protected order is lost or damaged during transit, follow the claim instructions provided with your Xcotton Shipping Protection coverage.

You may be asked to provide supporting information such as shipping documentation or photos of the damaged product. An Xcotton claims specialist will handle the claim, while Creston Living can provide assistance or order information when needed.

7. Who Handles My Shipping Protection Claim?

Shipping Protection claims are handled by Xcotton.

Creston Living can assist by providing necessary order information or general support when needed, but claim review and resolution are handled by Xcotton according to the applicable Shipping Protection terms.

8. What Is Not Covered?

Certain situations may not qualify for coverage, including issues resulting from incorrect delivery information or intentional damage.

Coverage is subject to Xcotton’s applicable terms, conditions, limitations, and exclusions. Please review the Shipping Protection terms for complete details.

9. Can I Cancel Shipping Protection?

If your order has not yet shipped, please contact Creston Living Customer Care to request cancellation and a refund of your Shipping Protection.

Once the protected order has shipped, Shipping Protection can no longer be canceled.

10. What Should I Do When My Order Arrives?

Please inspect your order promptly after delivery. If you notice shipping damage or another issue that may be covered, begin the Xcotton claims process as soon as possible.

Keeping your shipping address and contact information accurate can also help prevent delivery and claim-related issues.

11. Special Reminders

Ensure Accurate Shipping Information: Please make sure that your shipping address, contact number, and other information are accurate when placing your order to ensure smooth delivery and avoid issues with claims due to incorrect information.

Check Your Products Promptly: After receiving your products, please inspect them immediately. If you find any damage or other issues, contact support@xcottons.com as soon as possible to start the claims process.

Disclaimer

Xcotton Shipping Protection coverage and claims are provided and administered by Xcotton. Creston Living can provide order information and general assistance when needed but does not determine claim eligibility or claim outcomes. Coverage is subject to Xcotton’s applicable terms, conditions, limitations, and exclusions.