ENJOY IT WITH CONFIDENCE

Your furniture and lighting are made to become part of everyday life. Creston Living’s Limited Warranty covers eligible defects in materials and workmanship, while optional Product Protection helps with certain unexpected incidents, including covered stains, spills, scratches, chips, cracks, and accidental damage.

With Product Protection, you can enjoy your purchase knowing additional support may be available when a covered incident occurs.

Product Protection coverage and services are provided by Xcotton in partnership with AIG. Creston Living can assist with general questions when needed.

LIMITED WARRANTY OR PRODUCT PROTECTION?

Two Different Kinds of Protection

The Creston Living Limited Warranty and Xcotton Product Protection serve different purposes.

Creston Living Limited Warranty

Provides coverage for eligible defects in materials or workmanship according to the terms, coverage periods, limitations, and exclusions stated in our Limited Warranty.

Warranty periods vary depending on the product and component.

Xcotton Product Protection

Provides additional coverage for certain accidental damage and other eligible incidents that may not be covered by the Creston Living Limited Warranty.

Together, they offer more complete protection for your Creston Living purchase.

Product Protection FAQs

1. What Is Xcotton Product Protection?

Xcotton Product Protection is an optional protection plan available for select eligible purchases from Creston Living. Depending on the plan selected, coverage may include accidental damage, power surge protection, and extended warranty coverage after the Creston Living Limited Warranty expires.

Product Protection coverage and services are provided by Xcotton in partnership with AIG.

Example: For a product that comes with a 1-year manufacturer’s warranty, the Product Protection Plan covers the following:

1 Year Plan: Includes Accidental Damage Protection and Power Surge Protection for 1 year.

2 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty. This means your product will have a total of 2 years of coverage for warranty, accidental damage, and power surge. Coverage for the first year is provided by Creston Living, while coverage for the following year is provided by Xcotton in partnership with AIG.

3 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 2-year extended warranty. This means your product will have a total of 3 years of coverage for warranty, accidental damage, and power surge. Coverage for the first year is provided by Creston Living, while coverage for the following 2 years is provided by Xcotton in partnership with AIG.

2. How Is Xcotton Product Protection Different From the Creston Living Limited Warranty?

The Creston Living Limited Warranty and Xcotton Product Protection provide different types of coverage.

The Creston Living Limited Warranty covers eligible product issues according to its applicable warranty terms. Xcotton Product Protection provides additional coverage for certain accidental damage and other eligible incidents. Depending on the plan selected, it may also provide extended warranty coverage after the Creston Living Limited Warranty expires.

3. How Do I File a Claim?

For the fastest and easiest claims experience, we recommend using the claim link in your Xcotton Product Protection confirmation email. Your order information will be pre-filled so you can proceed directly to describing the issue and submitting your claim.

If you no longer have access to the email, you may also begin a claim through the Xcotton Resolution Center. An Xcotton claims specialist will guide you through the process, and Creston Living Customer Support can assist with relevant order or product information if needed.

Please note that the total amount payable across approved claims cannot exceed the original purchase price of the covered product.

4. Xcotton Product Protection Plan Cost

The cost of the protection plan varies depending on the product purchased and the selected coverage period. You will be able to view the applicable cost during checkout.

5. Xcotton Product Protection Plan Enrollment and Activation

You may enroll in the plan when purchasing eligible products through the official Creston Living website. After purchasing the protection plan, you will receive a confirmation email containing the plan details. The coverage period begins on the shipping date.

6. Returns and Protection Plans

If you decide to return or exchange a product after purchasing a Product Protection Plan, please notify us promptly. Returning or exchanging the covered product may affect the protection plan, and specific conditions may apply.

Please contact Creston Living Customer Support or use the customer-support link included in your Xcotton confirmation email for assistance.

7. Disclaimer

Product Protection coverage and services are provided by Xcotton in partnership with AIG. Creston Living acts solely as an intermediary and does not administer the protection plan or determine claim eligibility or outcomes.

Please review the applicable plan terms and conditions carefully to confirm the coverage, limitations, and exclusions.

8. Contact Information

For questions regarding your product purchase or order information, please contact Creston Living:

Email: support@crestonliving.com

For questions regarding Product Protection coverage or claims, please contact Xcotton:

Email: support@xcottons.com

Thank you for your understanding and support. We hope you enjoy your shopping experience with Creston Living.

9. Cancellation

Cancellation is allowed at any time. Refunds depend on when the plan is canceled and whether any claims have been paid.

Within 60 days of purchase:

No claims filed: Full refund equal to 100% of the Product Protection Plan price.
Claims filed: Refund equals the Product Protection Plan price minus any paid claim amounts.

After 60 days of purchase:

Refund = [(Total coverage days − Days used) ÷ Total coverage days] × Product Protection Plan price − Paid claim amounts, if any − Administrative fee.

The administrative fee varies according to applicable state law and will not exceed $50 USD.

Please refer to the Xcotton Product Protection Plan Terms and Conditions for complete details.

Disclaimer

Xcotton Product Protection coverage and services are provided by Xcotton in partnership with AIG. Creston Living acts as an intermediary and does not administer or determine claims. Coverage is subject to the applicable plan terms, conditions, limitations, and exclusions.